International Customers

Equipment undergoes our usual high standards of refurbishment and is generally configured to operate on 240V 50Hz power. If you require a different setting, please let us know and we will configure the equipment prior to shipment. All items are packaged suitable for air freight so they arrive safely, with the necessary manuals and accessories. Customers are welcome to inspect equipment at our premises prior to shipment.

All equipment carries a full warranty. Note that in all cases it is a return-to-UK warranty. The equipment must be returned to our UK premises at the customers expense. For full details of warranty offered please contact our sales office.

Cleared payment in UK Pounds by telegraphic transfer is required prior to shipment. Unfortunately, due to international fraud issues, we are unable to accept credit card payment for orders from non-UK based customers.

VAT is applicable to sales as follows:

EU customers - Your current EU VAT registration details are required prior to shipping. If you are not VAT registered we have to charge you an additional 17.5% for UK VAT.

Non EU Customers - If you wish to use an international carrier such as Fed-Ex or TNT to export the goods, simply give us the details and we take care of the rest. In this instance, VAT is not charged. If you wish to take the goods with you we must add 17.5% VAT to comply with UK customs regulations. You can reclaim the VAT once the goods are exported and we will give you the relevant forms to accomplish this.

The easiest transportation arrangement is for you to instruct an international freight carrier such as Fed-Ex to collect the goods from our premises and deliver them to your international destination. They are highly skilled at this process and will handle all the necessary paperwork. They will normally contact you when the equipment arrives at the destination port for any import information they need, such as duty tariffs.

We are able to organise transport for you and will simply add the cost to your invoice. Note that in ALL CASES the equipment is sold Ex-Works, which means you are responsible for the equipment as soon as it leaves our premises. We strongly recommend you arrange insurance which is normally available from the freight carrier at extra cost. Again, we can arrange this for you if required.

Unfortunately all written and verbal communications can currently only be conducted in English. Similarly, manuals and documentation supplied are in English.

If you would like a formal quotation or wish to discuss your test equipment requirements with one of
our experienced Sales Engineers please contact us by Telephone +44 (0)1753 596000,
Email info@TestEquipmentHQ.com or simply click here.